Windows users who use Norton Antivirus sometimes experience the following error when they click Internet Explorer 7 (IE7):

“The unknown exception software exception (oxoeedfade) occurred in the application at location 0x7c812a5b.”

Upon closing the error box, the below-mentioned error message appears on the screen:

“runtime error 217 0298f48e”

Cause

It is seen that this error occurs only when a particular add-0n, Norton confidential helper, is turned on.

Solution

Disabling the Norton confidential helper add-on fixes the problem. To do so, perform the steps below:

1. Open IE
2. Click Tools
3. Click Internet Options
4. Click Programs in the Internet dialog box
5. Click Manage add-ons
6. Browse through the list and select the Norton Confidential helper add-on
7. Click the Disable button
8. Launch IE again

If you are also experiencing some other issues with Norton Antivirus, or if its performance below-par, you should consider installing a different antivirus tool. To keep your system protected against viruses and other malware, it is necessary that you do the following:

• Keep your antivirus up-to-date
• Perform regular virus scans
• Scan downloaded files and applications before running them