Fingerprint security is inbuilt into some HP laptop models. Useful as it is, this feature can also throw up confusing errors sometimes. Here are some simple solutions that fix fingerprint reader issues in your HP laptop:

HP SimplePass does not open

Many users have complained of HP SimplePass not opening after they click on its desktop icon.  The company has confirmed that some versions of HP SimplePass have stopped working after August 12 2014.  To resolve the issue, you need to download and install the latest version of HP SimplePass (Version: 8.00.57 or later).

Fingerprint reader stopped working after uninstalling the preinstalled antivirus software

Follow these troubleshooting steps to resolve the issue:

1. Open SimplePass
2. Delete all fingerprints you have enrolled
3. Open Recovery Manager
4. Go to Drivers section and reinstall the Validity Fingerprint Sensor Driver
5. Go to the Software section and reinstall the SimplePass software
6. Restart your laptop

Fingerprint Reader stops working after the Computer wakes up from Sleep Mode

Follow these troubleshooting steps to resolve the issue:

1. In the window start screen, press Windows + R
2. Click Device Manager in the menu
3. Click on Biometric devices to expand the list
4. Double-click on Validity Sensors to open the Properties page
5. Go to Power Management tab
6. Remove the check mark from Allow the computer to turn off this device to save power
7. Close Device Manager

Fingerprint reader not detected

The cause of this issue is not known. Before proceeding to any troubleshooting, you need to ensure the biometric device is enabled in BIOS.  Here are the steps you need to follow:

1. Press the Power button to start your laptop
2. Press F10 key immediately to open the BIOS system utility
3. Go to System Configuration and look for Biometric device option. If it exists, Enable it
4. Press F10 to save BIOS settings
5. Restart your laptop

If the above troubleshooting steps do not solve your problem, you need to update the biometric device drivers for your laptop model. Here are the steps to follow:

1. Open Device Manager
2. Double-click on Biometric Devices to expand the list
3. Right-click the biometric device and select Properties
4. Go to Driver tab
5. Note down the driver version number
6. Go to HP website and click on  Support link
7. Enter your product number
8. Select the operating system running on your HP laptop
9. Scroll down and expand “Drivers – Keyboard, Mouse and Input Devices”
10. You will see the fingerprint sensor driver listed. Note down the version number
11. If the Device Driver on the HP website is a later version, download and install it. If the Driver versions are the same, click on Update Driver software to refresh the Driver.

Alternatively, you can download a Driver Update Tool to automate all Device Driver Updates.

Automatic driver update tools offer many benefits, the most important ones being:

• You can update device drivers automatically
• The software scans and updates all outdated or missing drivers at one go
• The tool picks the right drivers for your device and operating system, so you won’t have to worry about installing an incorrect driver by mistake
• Automatic driver updates are 100% safe

Driver Updater is one of the best driver update tools out there. Outbyte Driver Updater will give you access to a database of over 1 million drivers. It will regularly scan your PC, suggesting new driver versions to install. Driver Updater contains drivers for a variety of Windows devices. With just one click, you can update drivers in your system.

Step 1
Click here to Install and launch the app

Step 2
Scan all devices

Step 3
Install or update drivers automatically

 

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